OMS and Smoove poll: chasing solicitors is brokers' biggest conveyancing frustration

Created Nov 9, 2026 • AI-generated summary

A poll conducted by One Mortgage System (OMS) and Smoove during a webinar, reported 9 November 2026, found 56% of mortgage broker respondents identified chasing solicitors for progress updates as their biggest conveyancing frustration. On referral habits, 38% recommended a conveyancer on more than half of transactions (25% on almost every case), 38% rarely or never did, and 24% only when asked; among those recommending, 40% cited an existing relationship or panel arrangement and 24% the client's own choice. OMS's Jodie Andrews and Smoove's David Burt argued better CRM integration and clearer communication could reduce admin and encourage more consistent conveyancer recommendations. Membership limited to coverage of this specific OMS/Smoove webinar poll.